Ek9997 Privacy Policy — Complete Details on How Your Data Is Protected

1Introduction & Applicability

Ek9997 places the highest importance on user privacy. This Privacy Policy explains what information is collected when you use the ek9997 platform, how that information is used, and the steps we take to keep your data safe.

This Privacy Policy applies to the ek9997 website (ek9997.pro), mobile app, and all our services. By using any ek9997 service, you are considered to have automatically consented to this Privacy Policy. Please read it carefully before using our services.

We may update this policy from time to time. A notice will be posted on the site for any significant changes. If you have any questions about our policy, please contact the support team.

2What Information Is Collected

Ek9997 only collects information necessary to operate its services. The types of data collected are described below:

• We never store your full bank card number or PIN.
• Passwords are always stored in encrypted form, never as plain text.
• We only collect the information we need — nothing unnecessary is ever requested.

3How Information Is Collected

Ek9997 collects information through several methods, each fully transparent and based on user consent.

• At the time of registration: Information you provide directly — name, mobile number, email, date of birth.
• For KYC verification: A photo of your national ID or passport for identity verification.
• At the time of transaction: Payment-related information at the time of deposits and withdrawals.
• Automatic Collection: Device and browsing information collected via cookies and log files while using the site or app.
• Customer Support: Information shared during interactions with our support team.
• Third-Party Verification: Limited data verification through authorized identity verification agencies to confirm your identity.

4How Information Is Used

Ek9997 uses collected information solely for defined purposes. Here is how we use your data:

• Creating and managing accounts and ensuring their security.
• Processing deposit and withdrawal transactions.
• Completing KYC verification and confirming age.
• Detecting suspicious activity to prevent money laundering and fraud.
• Sending personalized offers and promotions (you can opt out at any time).
• Improving the performance and functionality of the site and app.
• Analyzing playing patterns to promote responsible gaming.
• Meeting legal obligations and fulfilling regulatory requirements.

5Data Sharing Policy

Ek9997 does not sell or transfer your information to third parties. However, limited data sharing may be necessary in certain circumstances:

• Payment Processor: To process transactions through payment services such as bKash, Nagad, and Rocket.
• Identity Verification Agency: To authorized verification agencies for completing the KYC process.
• Legal Authorities: Mandatory disclosure when required by court order or government directive.
• Technology Service Provider: Cloud and security service providers for site operations, bound by strict confidentiality agreements.

6Cookies & Tracking

Ek9997's website and app use cookies and similar technologies to enhance your experience and ensure our services run smoothly.

• Essential Cookies: Essential for core site functionality and cannot be disabled.
• Session Cookies: Used to maintain login status and manage user sessions.
• Performance Cookies: To understand which sections of the site are used most.
• Preference Cookies: To remember your language and display preferences.

Most browsers give you control over cookies. However, disabling cookies entirely may affect the functionality of certain features on the site.

7Data Security Measures

Ek9997 uses industry-standard technology to protect your personal and financial information. Our security framework consists of the following layers:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Adding an extra layer of security to your account.
• Firewall & DDoS Protection: Protecting servers from external attacks.
• Regular Security Audits: Regular system audits conducted by independent third parties.
• Data Backup: Storing data securely across multiple locations.
• Access Control: Only authorized personnel have access to specific data.

Please keep in mind that no transmission over the internet is completely secure. Make sure your password is strong and change it regularly.

8Your Rights

As an ek9997 user, you have several important rights over your own data. We fully support each of these rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You may opt out of receiving marketing communications at any time.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.

To exercise these rights, please contact our support team. We aim to respond within 30 business days.

9Data Retention Period

Ek9997 does not retain your data longer than necessary. The general policy is:

• All data is retained for as long as your account remains active.
• After account closure, certain data may be retained for up to 5 years due to legal obligations.
• Transaction records are retained for 7 years after account closure.
• Cookie data is typically deleted within 30 days to 1 year.
• Security logs are retained for 3 months.

10Contact

For any questions, concerns, or requests related to the Privacy Policy, contact us directly. Our dedicated privacy team is always here to help.

• Email: [email protected]
• Support: Reach us anytime via 24/7 live chat.
• Response time: typically within 24-48 hours.

You may submit complaints regarding the Privacy Policy and we will review them accordingly. ek9997 is always committed to maintaining your trust and confidence.